Privacy Policy

Last updated: May 2026

LicenseCrate ("we", "us", or "our") operates the website licensecrate.com and the billing portal at my.licensecrate.com. This Privacy Policy describes how we collect, use, and safeguard your information when you use our services.

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1. Information We Collect

We collect information you provide directly when you:

• Create an account or place an order (name, email address, billing address, payment method details)
• Contact our support team (email content, ticket information)
• Communicate with us via Telegram or other channels

We also automatically collect certain technical data including your IP address, browser type, pages visited, and time of access for security and analytics purposes.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your license orders
• Provision and activate licenses on your server IP
• Send order confirmations, invoices, and license details by email
• Provide 24/7 customer and technical support
• Detect and prevent fraud or abuse
• Comply with our legal obligations
• Improve our services and website experience

3. Payment Information

Payment card data is processed through our billing portal (WHMCS) via PCI-compliant payment gateways. LicenseCrate does not store full payment card numbers on our servers.

4. Server IP Addresses

To activate a license, we register your server's IP address with the relevant vendor licensing system. This is a functional requirement for license delivery and is disclosed at the time of purchase.

5. Third-Party Services

We use trusted third-party services to operate our business:

• WHMCS — billing and order management
• Tawk.to — live chat support widget (subject to Tawk.to's own privacy policy)
• Telegram — optional support channel
• CDN providers — Bootstrap, Google Fonts (for website functionality)

6. Data Retention

We retain your account and order data for as long as your account is active or as required to fulfil legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your personal data by contacting us at [email protected].

7. Cookies

Our website uses session cookies for authentication (on the billing portal) and analytics. No cross-site tracking cookies are placed on the marketing website. You can control cookie preferences through your browser settings.

8. Your Rights

Depending on your location, you may have rights to access, correct, or delete your personal data. To exercise these rights, please contact us at [email protected].

9. Security

We implement industry-standard technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. All data transmitted between your browser and our servers uses TLS encryption (HTTPS).

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page with an updated date. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

For privacy-related questions or requests, please contact us:

• Email: [email protected]
• Support portal: my.licensecrate.com/contact.php